Connect your CRM to RingCentral Telephone System using Computer Telephony Integration (CTI)
Small and medium businesses are benefitting from connecting their RingCentral Communication systems and software programs, such as Microsoft Dynamics 365 and other CRM systems.
Leverage your existing CRM solution and display customer information instantly to your telephone users
When using the CRM data to drive successful call interactions, enterprises improve their customers’ experience, satisfaction, loyalty and their CRM users’ experience.
Over the last 10 years, telephone systems have expanded to provide more value, enabling customers to access public branch exchange (PBX) and Voice over Internet Protocol (VoIP) with video calls, integrated messaging, and Computer Telephony Integration (CTI) —programs that allow businesses to thoroughly integrate their phone systems and CRM platforms.
RingCentral Office is a Business VoIP telephone system that provides an integrated messaging, phone and video cloud-based communications solution.
Enterprise can connect Microsoft Dynamics 365 systems with RingCentral’s communication solutions using intelli-CTi, the proven CTI solution that supports RingCentral. Helping businesses to increase call throughput, productivity and to provide a better customer experience with features like click-to-dial, screen pop, and call logging, whilst leveraging existing CRM and RingCentral investments.
Why Connect your RingCentral with Dynamics 365?
When using a Computer Telephony Integration (CTI) solution, like intelli-CTi you are transforming your enterprise communications solution into a sophisticated computer system with the following possible benefits:
- Reduced costs
- Increased productivity
- Delivering personalized and professional customer service
- Informed and efficient users
- Improved call handling
- Improved remote working
Why Choose intelli-CTi for RingCentral Integration with Dynamics 365
intelli-CTi drives user efficiency and empowers businesses to quickly and cost-efficiently integrate their RingCentral Telephony systems with Microsoft Dynamics 365 or Infor CRM SLX, giving the information, they need to satisfy their customers on every call.
intelli-CTi™ instantly improves the effectiveness of your customer interaction and the productivity of your users. intelli-CTi enables dialing directly from within an application with a single click and automatically identifies incoming calls showing caller information before you even answer the telephone.
intelli-CTi supports a wide range of telephone systems and the intelli-CTi Computer Telephony Integration (CTI) Telephone System Compatibility List shows the telephone systems that have been fully tested with the intelli-CTi solution and have been proven to function as designed, either in a test lab scenario or a real-world customer environment.
Further details are available here: intelli-CTi Telephone System Compatibility List