Small and medium businesses have benefited from connecting their telephone systems and software programs, such as Microsoft Dynamics 365 and other CRM systems, improving their customer satisfaction and loyalty.
Over the past decade, telephone solutions have expanded to provide more, enabling customers to access public branch exchange (PBX) and voice over internet protocol (VoIP) phone systems, video, integrated messaging, and Computer Telephony Integration (CTI) —programs that allow businesses to thoroughly integrate phone systems and CRM platforms.
Avaya is an established phone systems provider that specializes in IP telephony, wireless data, and other business communication and call center solutions.
You can connect your Dynamics 365 and Avaya telephone system with intelli-CTi, the proven CTI solution that supports Avaya Aura Communications Manager and Avaya IP Office. Helping businesses to increase productivity and to provide a better customer experience with features like click-to-dial, screen pop, and call logging, whilst leveraging your existing Avaya investments.
Why Connect your Avaya CTI with Dynamics 365
When using a Computer Telephony Integration (CTI) solution, like intelli-CTi you are transforming your business telephone system into a computer system with the following possible benefits:
- Reduced costs
- Increased productivity
- Delivering personalized and professional customer service
- Informed and efficient users
- Improved call handling
- Improved remote working
intelli-CTi Telephone System Support
The intelli-CTi Telephone System Compatibility List shows the telephone systems that have been tested with the intelli-CTI solution and have been proven to function as designed, either in a test lab scenario or a real-world customer environment.