Connect your Cisco Phone System with Microsoft Dynamics 365

Small and medium enterprises are benefitting from connecting Cisco Unified Communications Manager (CallManager) telephone systems and software programs, such as Microsoft Dynamics 365 and other CRM systems.  Improving their customer satisfaction, loyalty and user experience. 


Over the last 10 years, telephone systems have expanded to provide more value, enabling customers to access public branch exchange (PBX) and Voice over Internet Protocol (VoIP) with video calls, integrated messaging, and Computer Telephony Integration (CTI) —programs that allow businesses to thoroughly integrate their phone systems and CRM platforms. 

CISCO Telephone Support

Cisco Unified Communications Manager (CallManager) is a call manager and enterprise call control and session management platform that connects people anywhere, and on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging, and mobility.

Connecting your CISCO Call Manager to Microsoft Dynamics 365 using Computer Telephone Integration (CTI)

You can connect your Microsoft Dynamics 365 and Cisco telephone system with intelli-CTi, the proven CTI solution that supports and Cisco Unified Communications Manager (CallManager). Helping businesses to increase call throughput, productivity and to provide a better customer experience with features like click-to-dial, screen pop, and call logging, whilst leveraging your existing CISCO investments.   

Why Connect your CISCO CTI with Dynamics 365?

When using a Computer Telephony Integration (CTI) solution, like intelli-CTi you are transforming your enterprise telephone system into a sophisticated computer system with the following possible benefits: 

  • Reduced costs 
  • Increased productivity 
  • Delivering personalized and professional customer service 
  • Informed and efficient users 
  • Improved call handling  
  • Improved remote working

Why Choose intelli-CTi

intelli-CTi drives user efficiency and empowers businesses to quickly and cost-efficiently integrate their Cisco Telephony systems with Microsoft Dynamics 365 or Infor CRM SLX, giving the information, they need to satisfy their customers on every call.  

intelli-CTi™ instantly improves the effectiveness of your customer interaction and the productivity of your users. intelli-CTi enables dialing directly from within an application with a single click and automatically identifies incoming calls showing caller information before you even answer the telephone. 

intelli-CTi supports a wide range of telephone systems and the intelli-CTi Computer Telephony Integration (CTI) Telephone System Compatibility List shows the telephone systems that have been fully tested with the intelli-CTi solution and have been proven to function as designed, either in a test lab scenario or a real-world customer environment.

Further details are available here: intelli-CTi Telephone System Compatibility List

 Related Resources:
Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.